Privacy policy

About our privacy policy

Helza Hobby Seeds cares deeply about your privacy. We therefore only process data we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the Helza Hobby Seeds website and the services accessed thereon. The effective date for the validity of these terms is [go-live date], with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse, and what rights you have in relation to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and to whom the data can be viewed.

Webshop software

Ghio Webservices

Our web shop was built and is managed by Ghio Webservices from Lemmer (the Netherlands). Personal data you provide to us may be viewed by Ghio Webservices when this is needed to give us (technical) support. Ghio Webservices will never use your data for any other purpose and is obliged under our agreement to take appropriate security measures.

Web hosting

Railway

Our web shop runs on servers of Railway. Personal data you provide to us is processed on these servers. Railway processes personal data on our behalf and does not use your data for its own purposes. Railway is an American company; the servers we use are located in Europe. Railway has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data.

MongoDB Atlas

The data of our web shop, such as orders and customer details, is stored in a database of MongoDB Atlas. MongoDB processes personal data on our behalf and does not use your data for its own purposes. The database is located in Europe. Backups are made regularly to prevent data loss.

E-mail

Microsoft 365

For our regular business e-mail we use the services of Microsoft 365. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. We treat all our e-mail confidentially.

Resend

The automatic e-mails of our web shop, such as the confirmation of your order, are sent via Resend. Resend receives your name, e-mail address and the content of the message for this. Resend processes this data on our behalf and does not use it for its own purposes. Resend is an American company; the e-mails are sent via servers in Europe.

Newsletter

You can sign up for our newsletter on our website. For this we ask for your e-mail address and, if you wish, your first name. We also record in which language and when you sign up.

After signing up, you first receive an e-mail with a button to confirm your subscription. Only when you click that button are you added to our list. We send this e-mail via Resend.

Your data is stored in our own web shop, on servers in Europe (see Railway and MongoDB Atlas above). We do not store an IP address. We only use your data to send you our newsletter and do not share it with others.

You can unsubscribe at any time via the link in our e-mails. After that we will no longer send you our newsletter. We then keep only your e-mail address and the date you unsubscribed, so that we do not e-mail you again by mistake. If you would like us to delete that as well, please e-mail us.

If we later use a separate program to send the newsletter, we will state it here in this privacy policy.

Payment processors

Mollie

To handle the payments in our web shop, we use the platform of Mollie. Mollie processes your name, address and place of residence and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data for longer than permitted under the statutory time limits.

Reviews

WebwinkelKeur

We collect reviews through WebwinkelKeur's platform. If you leave a review via WebwinkelKeur, you are required to provide a name and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to comment on your review. In case we invite you to leave a review, we share your name and e-mail address with WebwinkelKeur. They only use this data for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for which we have given WebwinkelKeur permission. All of the above guarantees regarding the protection of your personal data also apply to those parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

DPD

When you place an order with us, it is our job to have your parcel delivered to you. We use the services of DPD to deliver parcels. For this we need to share your name, address and place of residence with DPD. DPD only uses this data to perform the agreement. If DPD uses subcontractors, DPD also makes your data available to them.

Letterbox parcels are sent with PostNL. For this we share your name, address and place of residence with PostNL. PostNL only uses this data to perform the agreement.

Invoicing and accounting

SnelStart

To keep our records and accounts, we use the services of SnelStart. We share your name, address and residence details and details relating to your order. This data is used to administer sales invoices. Your personal data will be sent and stored in a protected manner. SnelStart is bound to secrecy and will treat your data confidentially. SnelStart will not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (some of) our items through Bol.com's platform. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of our services. That is, the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing, unless you have agreed to this through our cookie notice (see Cookies). If you share data with us and we use this data to contact you - other than at your request - at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data automatically collected by our website are processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations

In appropriate cases, Helza Hobby Seeds may be obliged by law to share your data in connection with governmental fiscal or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by law.

Retention periods

We keep your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. This also means that we will not retain your data for more than two years from the last contact moment or transaction, unless there is a legal justification for doing so. On the basis of applicable administrative obligations, we must keep invoices containing your (personal) data, so we will keep these data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.

Your rights

Under applicable Dutch and European law, as a data subject you have certain rights in relation to personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In case you wish to receive the data at another e-mail address or by post, for example, we will ask you to identify yourself. We keep records of completed requests; in the case of forgetting requests, we administer anonymised data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data with a list of the processors holding this data, indicating the category under which we have stored this data.

Right of rectification

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.

Right to restriction of processing

You always have the right to limit the data we process (or have processed) that relates to your person or can be traced to it. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right of transferability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights

You have the right to object, where appropriate, to the processing of your personal data by or on behalf of Helza Hobby Seeds. If you object, we will immediately cease processing your personal data pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data we process (or have processed) available to you and thereafter permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our privacy contact.

Cookies

Cookie notice

On our website you will see a cookie notice. Only if you click "Accept" do we load the Google and Meta services below, and they place cookies. If you click "Decline", we do not load these services. You can change your choice at any time via "Cookie settings" at the bottom of every page. We store your choice for 12 months in your own browser. Your shopping cart is also only stored in your own browser.

Plausible Analytics

To see how visitors use our website, we use Plausible Analytics. Plausible does not place cookies and does not store IP addresses or other data that could identify you. That is why Plausible also works if you click "Decline". Plausible is a European company and processes the data in the European Union.

Google Analytics and Google Ads (only with consent)

If you give consent, we use Google Analytics to see how visitors use our website, and Google Ads to measure whether our ads lead to an order. Google places cookies for this. With an order we send the order number, the amount and the ordered items to Google, but no name, e-mail address or address. Google is an American company; your data may also be processed in the United States. Google participates in the EU-US Data Privacy Framework.

Meta Pixel and Conversions API (Facebook and Instagram, only with consent)

If you give consent, we use the Meta Pixel to measure whether our ads on Facebook and Instagram lead to a visit or an order, and to be able to show ads to people who visited our website before. Meta places cookies for this. If you place an order with consent, we also send the order directly from our server to Meta. Your e-mail address, phone number, name, place of residence and postal code are only sent encrypted (hashed), together with your IP address and browser data, so that Meta can link the order to an ad. Without consent we send nothing to Meta. Meta is an American company; your data may also be processed in the United States. Meta participates in the EU-US Data Privacy Framework.

Third-party cookies

In case third-party software solutions use cookies, this is mentioned in this privacy statement.

Privacy policy changes

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by e-mail.

Contact details

Helza Hobbyzaden

Correspondence address: Klimopstraat 20, 5682 CJ Best, The Netherlands
Business address: St. Oedenrodeseweg 53, 5681 PJ Best
T (062) 307-4374, E info@helza-hobbyzaden.nl

Contact person for privacy matters

Jan Hellings